Article ID : 00029150 / Last Modified : 02/15/2018

Error: Unsupported audio signal. Check your device output.

Applicable Products and Categories of This Article

IMPORTANT: For the models listed below, download and install the latest software to resolve this issue.

  • KDL-32R420B
  • KDL-32R430B
  • KDL-40R470B
  • KDL-40R480B
  • KDL-48R470B

Downloads are posted on your model support page.

This error message will be displayed if a device connected to the television via the HDMI® connection is outputting an audio format that is not supported by the television. The television supports PCM audio only. Change the audio output settings of the connected device to PCM or two-channel audio to resolve this issue.

NOTE: It may be necessary to refer to the instruction manual for the connected device or contact the device manufacturer for assistance in changing the audio setting.