Article ID : 00024364 / Last Modified : 08/16/2015

The camera operation freezes and the power cannot be turned off.

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Remove the battery from the battery compartment if the camera does not respond to the controls (freezes) or the power will not turn off by using the power button.

If the issue continues each time you use the camera, service may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.