Article ID : 00014910 / Last Modified : 04/28/2014

The camera vibrates, shakes or makes a mechanical noise when the power is turned on.

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The camera is making an initial reset operation for the lens drive motor when the power is turned on. If the initial reset operation is not complete, the camera may vibrate, shake, or make a grinding noise. To resolve this, turn off the camera and remove the battery. Then, put the battery back on the camera and turn the power on.

If the issue is still not resolved, it may require service.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.