Article ID : 00024394 / Last Modified : 08/16/2015

The picture from the DVD or VCR does not show on the TV screen.

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Follow this procedure to troubleshoot if the picture from the DVD/VCR combo does not show on the TV screen.

NOTE: A VCR tape being played back must be recorded in the NTSC format.

  1. Verify that the DVD/VCR combination deck is turned on and is playing.
  2. Check the cable connections.

    IMPORTANT: The S-VIDEO OUT jack can only be used when playing a DVD. It will not output a signal when playing a VCR tape.

    NOTES:

    • Audio/Video (A/V) cables should be used to connect the DVD/VCR combo deck to a television. Ensure one end of the A/V cables are connected to the LINE OUT [FIG. 1] jack of the DVD/VCR combo deck and the other end is connected to the VIDEO IN [FIG. 2] jack on the television.
    • If A/V cables are not being used, then a coaxial cable should be connected from the VHF/UHF OUT [FIG. 3] jack on the DVD/VCR combination deck to the VHF/UHF [FIG. 4] jack on the television.
    • Verify that the television is tuned to the appropriate channel (3 or 4) to receive the signal from the DVD/VCR combination deck.

  3. Ensure the television is turned on.
  4. Ensure the television is tuned to the appropriate channel or video input to receive the signal from the DVD/VCR combo.
  5. Attempt to play a different media in the DVD/VCR combination deck.

    NOTE: If the issue is unresolved for the VCR component only, clean the video heads using a dry head-cleaning cassette.

  6. If the issue is still not resolved, try connecting to a different video input on the television.
  7. If the issue is still not resolved, replace the coaxial or A/V cables.
  8. If the issue is still unresolved after completing all of the troubleshooting steps, service will be required .