Article ID : 00024406 / Last Modified : 10/09/2013

The cassette compartment will not close or the tape keeps being ejected.

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Follow the steps below to troubleshoot this issue.

WARNING: There is a risk of hardware damage. Do not force the tape into the cassette compartment. Forcing the tape into the cassette compartment may damage the product and tape.

IMPORTANT: If model-specific information is required to complete any of the steps in this solution, refer to the operating instructions supplied with the product. Manuals are posted on your model support page.

  1. Remove the tape from the cassette compartment.
  2. Make sure the proper type and size tape is being used.
  3. Make sure there is no packing material or other foreign objects inside the cassette compartment.
  4. If attempting to record, make sure the REC/SAVE switch on the cassette tape is set to the REC position, not the SAVE position.

  5. Reinsert the tape, making sure it is properly inserted.
  6. Attempt to close the cassette compartment.
  7. If the compartment still does not close or the tape is ejected again, remove the tape.
  8. Insert a different tape into the cassette compartment.
  9. Attempt to close the cassette compartment.
  10. If the issue is still unresolved, reset the camcorder back to factory settings .

The troubleshooting steps listed above should resolve your issue. If you have completed all of the steps and the issue is not resolved, service may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.