Follow these steps to resolve the issue:

1. Make sure that any audio or coaxial cables used are securely connected to the TV.
2. Remove any electronic devices that may cause interference from the TV.
3. Determine if the issue is with the broadcast or source device.
   • If using an antenna or direct cable from the wall (without a box)
     • Try to view from another channel or signal source such as cable box, DVD, Blu-ray Disc™ player, or game system.
   • If using a cable box, DVR, or satellite receiver
     • Try a different channel, lower the volume on the box, or try a different source device such as DVD, Blu-ray Disc player, or game system.
4. Select your TV type to perform a power reset.
   • Android TV™ models
   • Other TVs

If the issue still occurs, repair may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.

For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.