Article ID : 00024758 / Last Modified : 06/11/2018

Popping, Static, or Crackling Noise is Heard from a Speaker When Connected to an Audio Device

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Follow these steps to troubleshoot the issue:

  1. Turn off the audio device.
  2. Make sure that the speaker wires are properly connected to both the speakers and audio device.
  3. Turn off any nearby electronic devices that may be interfering with the speaker sound.
  4. Move the speaker wires away from any electrical cords.
  5. Try to play from a different source.
  6. If the issue still occurs, reset the device to the factory default settings.
    • Check the product manual for details. Manuals are posted on your model support page.
  7. Replace the speaker wires.
  8. If possible, connect a different set of speakers.
    • If the noise is gone, the issue is with the original speakers.

If the noise still occurs, the issue is with the audio device.