Article ID : 00025514 / Last Modified : 08/16/2015

How to locate static or sound distortion coming from car speakers.

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IMPORTANT:

  • If model-specific information is needed to complete any of these steps, refer to the operating instructions supplied with the product. Manuals are posted on your model support page.
  • If you are unable to perform any of the steps listed below, we recommend that you contact a qualified, professional installer for assistance.

NOTE: Because each of these steps represents a possible solution to this issue, check for static after completing each step.

  1. Static can be a result of poor signal strength from radio stations. Tune the radio to a different station or try playing a CD or cassette tape.
  2. If applicable, adjust the FADER or BALANCE control functions to see if there is any change.
  3. Turn off any devices that may be causing radio interference, such as a portable navigational system, a cellular telephone or a satellite radio.
  4. Reset  the car stereo.
  5. Verify there are no loose wires and the speakers are securely connected.
  6. Make sure there are no objects pressed against any of your speakers, which may cause a static sound.
  7. You may have a blown speaker. Disconnect all the speakers you have connected, and then connect each one separately to locate which speaker is causing the static or distortion. Replace with a different speaker.

If the issue is still unresolved, service may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.

  

For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.