Article ID : 00026420 / Last Modified : 02/27/2018

No sound comes through the speaker.

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Follow this procedure to troubleshoot no sound coming through the speaker.

  1. Ensure fresh batteries are installed.
  2. Ensure the volume is turned up.
  3. Ensure an ear receiver or headphones are not connected to the unit.

NOTE: If the unit plays sound through an ear receiver or headphones and not from the built-in speaker, service may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.