Article ID : 00026460 / Last Modified : 05/07/2015

What is the proper procedure to disconnect a USB cable for a Sony product from a computer?

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Follow the appropriate steps below for your computer operating system.

WARNING: There is a risk of data loss. Saved data may be damaged if the steps below are not followed correctly.

NOTE: For model-specific information regarding the supported operating system, refer to the operating instructions supplied with the product. Manuals are posted on your model support page.

Computer running a Windows® operating system:

  1. On the computer desktop, in the task tray (usually located in the lower-right corner), click the Unplug or Eject Hardware or Safely Remove Hardware icon.

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  2. In the Unplug or Eject Hardware or Safely Remove Hardware window, click to select SONY DSC or USB Mass Storage Device.
  3. Click the Stop button.
  4. In the Stop a Hardware device window, click to select the device you want to remove.
  5. Click then OK button.
  6. Disconnect the USB cable.

Computer running an Apple® Mac OS® operating system:

  1. On the computer desktop, click to select the Removable Disk icon.
  2. Drag the Removable Disk icon to the Trash icon.
  3. Unplug the USB cable.