Article ID : 00026990 / Last Modified : 06/14/2016

The clock radio buttons or adjustments do not work.

Applicable Products and Categories of This Article


The clock radio is on but does not respond when one or more of the buttons on the clock radio is pressed.

Follow these steps to resolve the issue:

  1. If the clock radio uses a back up battery, remove the battery.
  2. Unplug the radio from the AC power source and wait 15 seconds,
  3. Connect the power cord back in..

NOTE: There is additional information if this is occurring with the ICF-CL75IP clock radio .

If the issue is still unresolved, service may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.