Article ID : 00027382 / Last Modified : 02/19/2019

The function buttons or control knobs on the unit do not respond.

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If the function buttons or the control knobs on the Audio/Video (A/V) receiver no longer work, follow these steps to try to resolve this issue.

  1. Turn off the power to the A/V receiver.
  2. Unplug the AC power cord for approximately 30 seconds.
  3. Plug the AC power cord back in.
  4. Turn the power back on to the A/V receiver.
  5. Attempt to change the functions on the A/V receiver.

If the issue is still unresolved, service may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.