Article ID : 00027382 / Last Modified : 07/23/2019

The function buttons or control knobs on the unit do not respond.

    If the function buttons or the control knobs on the Audio/Video (A/V) receiver no longer work, follow these steps to try to resolve this issue.

    1. Turn off the power to the A/V receiver.
    2. Unplug the AC power cord for approximately 30 seconds.
    3. Plug the AC power cord back in.
    4. Turn the power back on to the A/V receiver.
    5. Attempt to change the functions on the A/V receiver.

    If the issue is still unresolved, service may be required. Go to Product Repair.