Follow the steps below to troubleshoot if a tape is stuck and will not eject.
WARNING: There is a risk of hardware damage. If a tape is stuck in the VCR, do not try to forcibly remove it. Doing so can cause internal damage to the VCR.
- Unplug the power cord of the VCR from the AC outlet.
- Allow the VCR to remain without power for 30 seconds.
- Plug the power cord back into the AC outlet.
- Attempt to eject the tape.
NOTE: If the issue is still not resolved, service will be required.
For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.
For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.