Article ID : 00028482 / Last Modified : 07/23/2019

The controls or buttons do not respond properly.

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Follow this procedure to troubleshoot if the controls or buttons do not respond properly.

IMPORTANT: If an error message or icon is also being displayed in relation to this issue, then consult the instruction manual of the camera for specific troubleshooting information.

  1. Ensure the battery is fully charged and inserted properly in the camera.
  2. Turn on the camera.
  3. If the camera has a mode dial, ensure it is set to the appropriate position.
  4. Ensure the recording media is inserted properly in the camera.
  5. Test the controls and buttons for proper operation.

    NOTE: It is normal to have a delay when taking a picture with a digital camera and the LCD screen may be frozen for a split second depending on the subject.

  6. If the camera still does not operate properly, reset the camera according to the instruction manual.
  7. If the issue is not resolved after completing all of the troubleshooting steps, service will be required .