Article ID : 00028594 / Last Modified : 04/10/2018

The CD/DVD Drive Doesn't Recognize a Disc

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Follow this procedure if the CD/DVD drive in your Windows® XP computer doesn't recognize a disc.

  1. If the problem occurs on a notebook computer:
    • Plug in the computer to an AC power source before accessing the drive.
    • Enable the drive in VAIO Power Management.
  2. Check if your CD/DVD drive supports the disc.
    • DVDROM drives will not read DVDRAM discs.
    • DVD+-RW drives support both DVD+R and DVD-R and both DVD+RW and DVD-RW media, but some older DVD-RW drives only support DVD-R(G) and DVD-RW media.
    • If the drive is a multi-format drive and can read a CD disc, but not a DVD disc, or can read a DVD disc, but not a CD disc, service may be required.
    • The labels should be facing up for CD and single sided DVD discs.
  3. Try a different disc in the drive.
    • If another disc works in the drive, the disc may be damaged in some way or is not readable.
    • The drive lens may have accumulated some dust and needs to be cleaned.
    • Make sure the disc is clean and free of smudges.
    • Make sure the required playback software is installed.
  4. Fix any device conflicts in Device Manager.
  5. Make sure third-party applications don't block access to the drive.
  6. Reinstall the CD/DVD driver.
  7. Perform a system restore to a point when the CD/DVD drive was functioning properly.
  8. Check for a possible virus on the computer.
  9. Perform a system recovery.

If you have completed all of the steps and the issue is not resolved, repair may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.

  

For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.