Article ID : 00032778 / Last Modified : 08/26/2016

Error: Drive is not accessible occurs when attempting to use the CD/DVD drive.

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The error may be caused by incompatible third-party CD recording programs.

IMPORTANT: More information is available in this Microsoft KB Article 314060.

  1. Uninstall any recently installed third-party CD/DVD recording software .
  2. Perform a System Restore  to a point before the third-party CD/DVD recording software was installed.

    NOTES:

    • It may be necessary to enable CD recording  on the drive.
    • For further technical assistance related to the compatibility or operation of this software contact third-party CD/DVD recording software manufacturer.

If the issue is still unresolved, continue with normal optical drive troubleshooting procedures .