Article ID : 00029142 / Last Modified : 02/15/2018

The sound is interrupted or keeps cutting on and off while driving.

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If the sound keeps cutting on and off or if there is an interruption in sound while driving, this could be an indication that there is a short in the speaker wires or a loose connection in the installation. It is recommended that a qualified professional installer inspect the speaker wires and installation.

NOTES:

  • If this issue occurs while playing a CD, consult the instruction manual of your CD player or changer for information regarding Electronic Shock Protection (ESP).
  • If this issue is occurring on a Bluetooth® wireless equipped radio during bluetooth transmission, it may be that your signal is being interrupted by high frequency noise caused by the vehicle's motor or electrical system. Installing a noise suppressor or having the wiring checked for proper grounding may help resolve this issue.