Article ID : 00030146 / Last Modified : 04/12/2019

Music does not play when a USB mass storage device is connected to the car stereo or an error message is displayed.

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IMPORTANT: Not all car stereo receivers have USB capabilities. To see if your car stereo has the USB function described in this solution, check the specifications or the manual supplied with the car stereo. Manuals are posted on your model support page.

Check the following:

  • If the device is not recognized, remove the USB device and then re-insert it.
  • Check the system requirements of the USB device and check whether the USB device is operating properly.
  • Some USB devices need to be switched into a specific mode, such as a Mass Storage Class mode, Player mode, or another connection mode before the USB device can be used for playback. Make sure that your device is set to the required mode before connecting it to the car stereo.

    NOTE: To see how to switch the connected USB device into different modes, check the specifications of the device or contact the manufacturer of the USB device for further assistance.

  • Check that the root directory of the USB device contains a Music folder and that the folder contains playable music files. (excluding iPhone® digital mobile devices and iPod® digital music players)
  • Check if the names of music files include special characters.
  • If the NO DEV or No Device error message displays with a USB device connected to the car stereo, perform the following steps below:

    1. Disconnect the USB cable from the car stereo.
    2. Wait approximately one minute.
    3. Reconnect the USB cable to the car stereo.

    If the error message displays and there is no USB device connected, follow the steps below :

    1. Turn the power off on the car stereo.
    2. Wait approximate one minute.
    3. Power the car stereo back on.
  • A troubleshooting article  is available if the error message NO SUPPORT, NO SUPRT or --:-- appears on the display of the car stereo system.