Article ID : 00030144 / Last Modified : 10/01/2019

My car stereo won't play music from the USB device

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    Note: Not all car stereo receivers have USB capabilities. To see if your car stereo has the USB function described in this solution, check the specifications or the supplied operating guide. Manuals are posted on your model support page.

    Wait for approximately 20 - 30 seconds for your car stereo to recognize a newly-connected USB device. If your stereo doesn't recognize the USB device, disconnect and reconnect it again.

    If there is no playback after reconnecting the device, check the following:

    • Make sure the USB device isn't empty.
    • Make sure the files in your USB device is compatible with your stereo. For information about supported file formats, refer to the product manual. Manuals are posted on your model support page.