Article ID : 00032024 / Last Modified : 06/08/2015

There is humming, clicking, static, or poor sound quality on the TV or stereo system speakers.

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Follow this procedure to troubleshoot if a humming or static noise occurs through the TV or stereo system speakers.

  1. Ensure the stereo speakers are connected properly to the receiver.
  2. Ensure the DVD player is connected properly to the TV or stereo system.

    IMPORTANT:

    • Composite and S-Video cables from the DVD player should not be connected at the same time.
    • Analog and digital audio cables from the DVD player should not be connected at the same time.
    • Ensure the A/V cable from the DVD player has not been mistakenly plugged into a component video input jack on the TV or receiver.
  3. Ensure the TV or stereo system is set to the appropriate Audio/Video (A/V) input to receive the signal from the DVD player.
  4. Ensure the A/V cables from the DVD player are away from the power cords of the other connected components.
  5. Play the DVD.
  6. If the issue is still unresolved, connect the DVD player to a different A/V input on the TV or stereo system.
  7. Set the TV or stereo system to the new A/V input to receive the signal from the DVD player.
  8. Verify that any effect settings in the TV are turned off.
  9. If the issue is still unresolved, attempt to play a different DVD.
  10. If the issue is still unresolved, replace the A/V cables.

NOTE: If the issue is still unresolved after completing all of the troubleshooting steps, service may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.

  

For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.