Article ID : 00112674 / Last Modified : 09/11/2019

How to use the Netflix app and troubleshoot problems

    The Netflix® app that is available on certain devices like TVs, Blu-ray Disc™ players, media players, and home theater systems enables users to access the online content library of the Netflix service.

    This article will help you setup and access Netflix, use the features, and resolve some issues that may occur when you watch movies or videos.


    How does the Netflix app work?

    Troubleshoot problems when using Netflix

    • Errors - Error messages or error codes are appearing when using Netflix.
    • Netflix not working - Can't connect to Netflix or the app isn't working properly.
    • Service availability - Netflix icon missing, service not available.
    • Sound - Can't hear sound , or the sound quality is poor when watching videos.
    • Image - There is no picture, or the image quality is bad when watching videos.