Follow this procedure to troubleshoot the error Hardware Monitor found an error in [name of component].
NOTE: Because each of these steps represents a possible solution to this issue, check the computer status after completing each step.
- Check the Hardware Monitor screen in the computer BIOS for Hardware Monitor related information.
- Ensure all internal power connectors are secure.
- Reset the computers BIOS to the default values.
- Perform an NVRAM clear.
NOTE: Refer to the operating instructions provided with the device for additional model-specific information on how to perform an NVRAM clear. Manuals are posted on your model support page.
- If the issue is still unresolved after completing the troubleshooting steps suggested, service may be required.
For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.
For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.