Article ID : 00032542 / Last Modified : 03/02/2015

Error: Hardware Monitor found an error in [name of component].

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Follow this procedure to troubleshoot the error Hardware Monitor found an error in [name of component].

NOTE: Because each of these steps represents a possible solution to this issue, check the computer status after completing each step.

  1. Check the Hardware Monitor  screen in the computer BIOS for Hardware Monitor related information.
  2. Ensure all internal power connectors are secure.
  3. Reset the computers BIOS to the default values.  
  4. Perform an NVRAM clear.

    NOTE: Refer to the operating instructions provided with the device for additional model-specific information on how to perform an NVRAM clear. Manuals are posted on your model support page.

  5. If the issue is still unresolved after completing the troubleshooting steps suggested, service may be required.

    For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.

      

    For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.