Article ID : 00032576 / Last Modified : 09/06/2017

Can't Remove, Change, or Access the Closed Caption

Applicable Products and Categories of This Article

Applicable Products

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Troubleshoot Closed Caption (CC)

Follow the steps below to remove, change, or access CC on your TV:

  1. Change the input or channel on the TV.

    Note: The CC information may be embedded on signals coming from an external source such as a cable box or satellite receiver, especially if the cable box or set-top box is connected with an HDMI® cable.

  2. Turning of CC varies depending on the model of your device.

    • On the supplied remote control, press the Display button.
    • On the remote, press the CC button.
    • In the TV menu, go to the Caption Vision menu and set CC to Off.

    Note: The images below are examples of the location of the Subtitle or CC button on different remote controls.

    Subtitle or CC Location

Refer to the TV's manual for instructions on how to access the menu settings. Manuals are posted on your model support page.

Note: If the CC information is still displayed, then it is being displayed from an external source such as the broadcaster, cable box, or satellite receiver. Contact the broadcaster or the manufacturer of the device for instructions on removing the Closed Captioned information.