Article ID : 00032600 / Last Modified : 08/23/2018

My Stereo System Won't Turn On

Applicable Products and Categories of This Article

Check if there's a light indicator on your stereo system after you complete each step. If you need model-specific information to complete any step, check your manual. Manuals are posted on your model support page.

  1. Securely plug your device to a working wall outlet.
    • Remove any surge protector.
    • If it still won't turn on, try a different wall outlet.
    • Make sure that your device is set to the correct voltage for your area.
      • Some devices have a 110 to 220 voltage switch where the default setting is 220V. Verify that this switch is set to 110V.
  2. Press and hold the POWER button, and unplug it from the wall outlet at the same time.
  3. Release the POWER button.
    • If you haven't used your device for more than three hours with the volume set at a high level, unplug it for one to two hours to reset any output generators inside the unit to avoid overhearting and further damage.
  4. Make sure that your device has enough ventilation.
  5. Plug your device back into a wall outlet
  6. Turn on your device.
  7. If applicable, reset your device.

If the issue still occurs, repair may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.