Article ID : 00063904 / Last Modified : 01/13/2017

Live-View Remote control cannot connect to the camera and error 03-01 is displayed.

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

NOTE: Not all Action Cams and Lens-Style Cameras come bundled with the Live-View Remote Control. The Live-View Remote Control can be purchased separately. Go to Parts and Accessories.  

Error: 03-01 is displayed when the camera turns off during standby mode or if there is no camera activity for a certain period of time.

Error 03-01

Follow the steps below to resolve the issue.

NOTES:

  • If the Action cam turns off before getting connected to a wireless network, set Auto Power Off function to Off
  • Download and install the latest software update for the camera and Live-View remote control. Downloads are posted on your model support page.
  1. While the error message is displayed, press the REC/ENTER button on the Live-View remote control to search for a nearby camera. Wait until the SSID of the camera is displayed on the LCD screen of the Live-View remote control.

    NOTES:

    • If the SSID of the camera is not displayed, turn the camera off and then on and place the camera near the Live-View remote control.
    • Make sure that the Wi-Fi® connection setting of the Action Cam is turned on. For steps on setting the Wi-Fi connection, refer to the Action Cam manual. Manuals are posted on your model support page.
  2. If the screen below is displayed, perform the connection operation on the camera.

    RMLVR  image

    • DSC-QX10, DSX-QX100: Press and hold the shutter button.
    • DSC-QX30, ILCE-QX1, HDR-AZ1: Press and hold the Wi-Fi button after hearing the connection confirmation beep.
    • HDR-AS15, HDR-AS20, HDR-AS30, HDR-AS100, HDR-AS200, FDR-X1000: When ACPT? is displayed on the screen of the camera, press the REC/ENTER button of the camera.
    • FDR-X3000, HDR-AS300, and HDR-AS50: When Image is displayed on the screen, select OK using the UP or DOWN button and press the REC/ENTER button.

If the issue is not resolved after following the steps above, further troubleshooting  is required.