Article ID : 00017350 / Last Modified : 01/24/2018

Camera Displays an Error Message About the Battery

Applicable Products and Categories of This Article

Follow these steps if the camera displays the error message Use InfoLithium battery only, For InfoLITHIUM battery only, or For use with compatible battery only:

  1. Check the battery terminals.
    • Use a dry clean cloth, or cotton swab, to wipe off dirt or debris from the terminals.
    • Don't touch the terminals with your hands or metal objects.
  2. If possible, use a different InfoLITHIUM® battery.
  3. If applicable, connect the AC power adapter to the camera.
    • Plug in the power adapter directly to the wall.

If the issue still occurs, repair may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.



  • Operation with third party batteries or accessories isn't guaranteed. Contact the manufacturer of the accessory for any issues that may occur.
  • If you are using a 2011 or older Cyber-shot® camera, refer to this article to confirm that you are using the   correct NP-BN battery .