IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.
To avoid getting the error message when doing a software update, make sure that the update folder is labeled as UPDATE (in all caps) and that all the files listed below are included inside it.
After confirming that all the files are included in the UPDATE folder, you can then download and transfer the files to your USB storage device.
Downloads are posted on your model support page.