Article ID : 00079420 / Last Modified : 03/29/2019

Software Update Required message appears when trying to access any of the Internet video services.

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The Software Update Required message will appear because the Blu-ray Disc® player requires the latest software update.

IMPORTANT: Downloading a software update requires a stable high-speed Internet connection. If you have followed the steps below and are unable to complete the software update, updates can also be downloaded using a computer. Downloads are posted on your model support page.

  1. Using the supplied remote, press the HOME button.
  2. Select Setup.
  3. Select Network update
    NOTE: An information box will appear on the TV showing the latest version of firmware.
  4. Select OK.
    NOTE: Once the update is completed the unit will turn off automatically. Turn the unit on and access the application again.