Article ID : 00081406 / Last Modified : 04/11/2024Print

Sound is low or not heard from my wireless speaker when using a Bluetooth connection

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    Refer to your product manuals if model-specific information is needed and check if the issue is resolved after completing each step.

    • Make sure that your wireless speaker and source device are turned on.
    • Check if the Bluetooth® indicator on the wireless speaker is lit.
    • Turn off the Bluetooth setting of the source device, then turn it on again to re-establish the Bluetooth connection.
      Note: Depending on the model, the source device can be re-connected through Bluetooth by restarting the speaker.
    • Increase the volume level of both devices.
    • Make sure that your source device is playing music.
    • Move the wireless speaker away from metal objects or other devices which may cause interference.
    • Make sure there are no devices connected to the AUDIO IN port of the wireless speaker.
    • If your source device is a computer, try to restart the music software.
    • For HT-AX7:
      • Update the Sony | Home Entertainment Connect app to the latest version
      • Make sure that the speaker and the source device are not connected via Low Energy (LE) mode. If connected via LE mode, the Bluetooth connection may fail, or the sound may not output from the speaker even after the device is paired. To confirm the connection status, check the device name on the Bluetooth® setting on the source device. If the connected device name is displayed with LE_ (for example LE_HT-AX7), pair and connect with the device name without LE_ (for example HT-AX7). Refer to the speaker's Help Guide for details about the pairing procedure.
    • For models other than HT-AX7: If you are using Music Center (SongPal) on your mobile device, make sure to update that software to the latest version

    If the issue still occurs, repair may be required.  Go to Product Repair.