Article ID : 00081403 / Last Modified : 05/24/2016

The POWER indicator is flashing red.

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

If the POWER indicator is blinking red, the portable speaker is in the protect mode. This may happen if you connect a device that is not compatible with the speaker or due to overheating. To resolve this, follow the steps below.

  • SRS-X9
    1. Disconnect the power cord for two minutes.
    2. Reconnect the power cord and turn on the unit.
  • SRS-X7, SRS-X77, SRS-HG1
    1. Push the RESET button on the rear or bottom of the speaker with a pointed object, such as a pin.
    2. Disconnect the power cord for two minutes.
    3. Reconnect the power cord and turn on the unit.

If you have followed the steps provided and the power indicator is still blinking red, repair may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.