Article ID : 00090132 / Last Modified : 05/14/2018

How Do I Fix Common Issues When I Use the Music Center (SongPal) App with an Audio Device?

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

The following issues may occur if there is a connection problem between the audio device and the Music Center (previously known as SongPal™) app:

  • The mobile device doesn't display the audio device's menu options.
  • The audio device doesn't respond to the Music Center app.

Follow these steps to reconnect your audio device with the Music Center app:

  1. Turn off the network and Bluetooth® feature of your audio device.
  2. Remove the audio device information, then reconnect it with the Music Center app.

Related Info

Audio Devices That You Can Connect to Music Center