Article ID : 00101245 / Last Modified : 06/28/2019

Using Netflix features

Applicable Products and Categories of This Article

This article is designed to provide information regarding the usage of some of the popular Netflix® features, such as:

  • Subtitles and Audio Description
  • Profiles
  • Parental control
  • Programming questions
  • Internet speed requirements
  • 3D
  • Netflix categories
  • Instant Queue
  • 4K
  • HDR
  • Aspect ratio
  • 3D button on the remote control

Note: Visit the Netflix website for additional information regarding Netflix features on Sony® devices.

Frequently asked questions

How to turn the Closed Captioning, Subtitles or Audio Description on or off when viewing Internet videos?

The availability of subtitles when watching Netflix Internet videos depends on the version of Netflix app ported to your device. View this article for step by step information regarding how to turn the Closed Captioning or Subtitles on or off when viewing Internet videos from Netflix .

What are Netflix user profiles and how do I use them?

Profiles allow each user to have their own, personalized Netflix experience, built around the movies and TV shows they enjoy. Visit the Netflix Help Center website for addional information regarding user profiles and how to use them .

Use Parental Control for Netflix movies?

Setting and using parental controls will be different depending on the version of the Netflix app used by your Netflix device.

The Internet TV channels show outdated programming.

The channel line up and available stations found on a device may randomly change. The change is based on the decisions of the app provider. While stations like the Netflix app are updated frequently, others may take more time to update. To make sure that the latest programming is available, make sure that the latest system software (firmware) update has been downloaded and then perform a refresh of the Internet stations.

What are the Netflix Internet speed recommendations?

The quality of the video when playing a video using the Netflix app is dependent on the Internet connection in your home. View this additional information for Netflix Internet speed recommendations including playing videos in HD or 4K Ultra HD .

Why is it that the Netflix interface and the Netflix categories not the same as what I see on a computer?

A Netflix app is specifically designed for each product. For this reason, the Netflix interface and available categories may be different among various devices and computers. This is normal.

The following is a list of some of the categories that you may have:

  • Instant Queue
  • My List
  • Top 10
  • Recently Watched
  • Top Picks
  • Drama
  • Comedy
  • Horror
  • Sci-Fi & Fantasy
  • Action & Adventure
  • Children & Family

Note: The Netflix app cannot be manually configured or changed. Any changes to the app are made automatically by Netflix or the device manufacturer.

Can I stream Netflix in Ultra HD 4K?

Visit the Netflix website for up-to date information regarding what is needed to stream Ultra 4K HD.

Can I stream Netflix in HDR?

Yes, you can now stream Netflix movies in HDR in select TVs  provided that requirements for HDR streaming are met.

Can the aspect ratio of the TV be changed while watching a Netflix video?

View this article for information about changing the aspect ratio of the TV while watching Netflix video .

Can I set the Audio Description setting for Netflix on the Android TV?

Yes, you can set the Audio Description setting by enabling Audio & Subtitles found at the lower portion of the movie.