My TV isn't detected as a Chromecast built-in device or the connection fails during casting

IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

Possible symptoms

Follow these instructions if the following issues occur:

• The Android TV™ device isn't detected as a Chromecast™ Built-in (Google Cast) device.
• The Cast icon isn't displayed on the mobile device.
• The Cast icon is available on the mobile device and the TV model is detected, but Cast doesn't work.
• Error There was a problem connecting to XXX-XXXXX (Model name) appears and the connection fails even though the Cast icon is available on the mobile device and the TV model is detected.

Troubleshooting steps

Check if the Chromecast Built-in function works after completing each step.

1. Make sure your TV has the latest software update. Downloads are posted on your model support page.
2. Connect the mobile device and your TV to the same network.
   • If you are using a dual-band wireless router, make sure your devices are connected to the same frequency.

3. Make sure that the Google Cast™ Receiver or Chromecast Built-in app is enabled.

   1. On the supplied remote control, press the HOME button.
   2. Select Settings.
   3. Select Apps.
   4. Select Chromecast Built-in.
   5. Select Enable.
   6. Select OK.

4. Uninstall updates for Android System WebView and Chromecast built-in.

   After uninstalling the updates, reset the TV and update these two apps to the latest version.

   1. Press the HOME button on the remote control.
   2. Select Settings.
   3. Select Apps .
   4. Select Android System WebView.
   5. Select Uninstall updates, then Select OK.
   6. Press the BACK button on the remote control to return to the Apps screen.
   7. Select Chromecast built-in.
   8. Select Uninstall updates, then Select OK.
   9. After uninstalling the updates, reset the TV.
   10. Update the two apps above to the latest version from the Google Play store.

5. Clear data on Cast function apps, Android System WebView and Chromecast built-in.

   1. Press the HOME button on the remote control.
   2. Select Settings.
   3. Select Apps.
   4. Select Cast function apps.
   5. Select Clear data, then select OK.

   Note: Do the same for Android System WebView and Chromecast built-in as well. Check this Google website for more details on Cast function apps.

6. From My Apps in the Google Play™ Store app, update all of the apps installed on the TV to the latest version.
7. Set the correct date and time on your TV.
8. Restart the app, router, and mobile device.

   1. Restart the app on the mobile device.
      • Check the mobile device manual or contact the manufacturer for more information.
   2. Restart the wireless router.
      1. Turn off the router.
      2. Unplug the router for one minute.
      3. Plug it back in.
   3. Restart the mobile device.
      • Check the mobile device manual or contact the manufacturer for more information.
      • If the mobile device still doesn't display the Cast icon, try to connect a different mobile device to your TV.

9. Reset your TV.