The Mobile Device Doesn't Detect My Android TV as a Google Cast Device or the Connection Fails

Follow these steps if the Cast icon is available on the mobile device and detects your Android TV™ during setup, but an error There was a problem connecting to XXX-XXXXX (Model name) occurs:

Check if the Google Cast™ (Chromecast built-in) function works after you complete each step.

1. Update the software of your TV. Downloads are posted on your model support page.
2. Connect the mobile device and your TV to the same network.

3. Update the Google Cast app to its latest version.

   1. On the supplied remote control, press the HOME button.
   2. Under the Apps category, select Google Play Store.
   3. In the Google play screen, highlight the magnifying glass icon on the top-left corner, then search for Google Cast Receiver.
      • Make sure to correctly spell Google Cast Receiver when you search for the app.

      

   4. In the Google Cast Receiver app, select Update.

      Note: If Uninstall appears instead of Update, select Uninstall, and then select Update.

      

   5. In the Google Play Store App permissions, select Continue.
      • The installation begins.

4. Set the correct date and time on your TV.

   • If your TV is connected to an active internet connection:
     1. Press the HOME button.
     2. Select Settings.
     3. Under System Preferences category, select Date & time.
     4. Select Automatic date & time.

     5. Select Use network time.

   • If your TV isn't connected to an active internet connection:
     1. Press the HOME button.
     2. Select Settings.
     3. Under System Preferences category, select Date & time.
     4. Select Automatic date & time.
     5. Select Off.
     6. Manually adjust the Time and Date.

5. If the Cast icon doesn't display on the mobile device or the Cast feature doesn't work, follow these steps:
   1. Exit from the app on the mobile device.
   2. Restart the app on the mobile device.
      • Check the mobile device manual or contact the manufacturer for more information.
   3. Restart the wireless router.
   4. Unplug the router for one minute then plug it back in.
   5. Restart the mobile device.
      • Wait approximately one minute before turning it back on.
      Note: If the mobile device still doesn't display the Cast icon, try to connect a different mobile device to your TV.

6. Reset your TV.