Article ID : 00185263 / Last Modified : 03/14/2019

Android TV: Perform Network Diagnosis

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Before You Start

  • Your Android TV™ device supports network connection that doesn't require a login for authentication.
    • Don't use a vitual private network (VPN) or PPPoE.
    • Don't use a dial-up and proxy connection.
  • Make sure to disable the router's firewall. Contact your router's manufacturer for assistance.

Perform Network Diagnosis

Follow the steps below to perform a network diagnosis:

  • The menu screen varies depending on your model.
  • The images below are from a 2017 Android TV model.
  1. On the supplied remote control, press the HOME button.
  2. Select Settings or the icon.
  3. Under Network & Accessories category, select Network.

  4. Select Advanced settings.

  5. Select Built-in Wi-Fi and set to On.

  6. Select Network status.

  7. Select Check Connection.

  8. Select YES on the Do you want to check the connection? screen.

The connection diagnosis will start. The connection results will be displayed in a few minutes.

Connection Results

On the Connection results screen, three items provide information about the network connection status:

  • Wireless device on TV
  • Local access
  • Internet access

The following are examples of the connection results:

Wireless Connection

Connection results for wireless connection

Wired Connection

Connection results for wired connection

Note:

  • Your TV is automatically connected to IPv4. Check the results for [IPv4:xxxxxx].

    Connection results: IPv4

  • If you enabled the IPv6 setting, check the results for [IPv6:xxxxxx].

    Connection results: IPv6

  • If IPv6 setting is enabled and the connection results displays Internet access: [IPv4:OK][IPv6:Failed], disable the IPv6 setting .

Troubleshooting Based on the Connection Results

The troubleshooting steps vary depending on the connection type and connection results. Select the solution applicable to your connection type and connection results.

Wireless Connection

Wired Connection

Related Info

*Android TV is a trademark of Google LLC.