Before You Start
- Your Android TV™ device supports network connection that doesn't require a login for authentication.
- Don't use a vitual private network (VPN) or PPPoE.
- Don't use a dial-up and proxy connection.
- Make sure to disable the router's firewall. Contact your router's manufacturer for assistance.
Perform Network Diagnosis
Follow the steps below to perform a network diagnosis:
- The menu screen varies depending on your model.
- The images below are from a 2017 Android TV model.
- On the supplied remote control, press the HOME button.
- Select Settings or the icon.
The connection diagnosis will start. The connection results will be displayed in a few minutes.
On the Connection results screen, three items provide information about the network connection status:
- Wireless device on TV
- Local access
- Internet access
The following are examples of the connection results:
- Your TV is automatically connected to IPv4. Check the results for [IPv4:xxxxxx].
- If you enabled the IPv6 setting, check the results for [IPv6:xxxxxx].
- If IPv6 setting is enabled and the connection results displays Internet access: [IPv4:OK][IPv6:Failed], disable the IPv6 setting .
Troubleshooting Based on the Connection Results
The troubleshooting steps vary depending on the connection type and connection results. Select the solution applicable to your connection type and connection results.
*Android TV is a trademark of Google LLC.