Article ID : 00152240 / Last Modified : 05/04/2021Print

The login screen keeps appearing and preventing access to the YouTube app

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    If you're unable to access the YouTube® app on your Android™ TV device because the login screen keeps appearing, update the YouTube app to resolve the issue.

    Note: It's recommended that your TV has the latest software for the best viewing experience. Downloads are posted on your model support page.

    Update the YouTube app through the Google Play™ store app

    Note: A Google™ account is required to install or update an app. If you don't have an account, add a Google account for your TV before updating the app.

    1. On the supplied TV remote, press the HOME button.
    2. Select Apps.
      Note: Depending on your TV menu, you may be able to easily locate the Google Play store without this step.
    3. Select the Google Play store app.
    4. Locate the YouTube app.
    5. On the YouTube app, it will indicate if an update is available, select it to proceed with the update.
    6. ExpTitle_S After installing the update, power reset or restart your TV. ExpTitle_E


      Power Reset

      Note: Skip this step if your TV power cord is inaccessible.

      • Unplug the TV power cord from the wall outlet, wait two minutes, then plug the power cord back in.


      Select the method depending on your TV.

      • Restart the TV with the supplied remote control:
        • Press and hold the POWER button until Power off appears on the screen
        • Press and hold the POWER button until a menu appears → select Restart
      • Restart the using the menu. On the remote:
        • Press (Quick Settings)SettingsSystemRestartRestart
        • Press HOMESettingsAboutRestartRestart
        • Press HOMESettingsDevice PreferencesAboutRestartRestart

      Note: When restarting with the remote or menu, the TV will automatically power off and back on after a short time.


    7. After the power reset is complete, access the YouTube app to confirm the issue is resolved.