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Article ID : 00152240 / Last Modified : 02/13/2020

The login screen keeps appearing and preventing access to the YouTube app

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

     

    If you're unable to access the YouTube® app on your Android™ TV because the login screen keeps appearing, update the YouTube app to resolve the issue.

    Note:   It's recommended that your TV has the latest software for the best viewing experience. Downloads are posted on your model support page.  

     

    Update the YouTube app through the Google Play™ store

    Note:   A Google™ account is required to install or update an app. If you don't have an account, add a Google account for your TV before updating the app.

    1. Using the supplied remote, press the HOME button.
    2. Select Apps.
    3. Select the Google Play store app.

      Google Play store app

    4. On the Google Play store menu, select My Apps.

      My Apps

    5. Locate the YouTube app.
    6. On the YouTube app, select Update.

      Update

    7. After installing the update, power reset your TV.

    8. After the power reset is complete, access the YouTube app to confirm the issue is resolved.