Article ID : 00123184 / Last Modified : 06/12/2016

The Android TV screen turns black when I press some of the buttons on the remote while using the Netflix app.

Applicable Products and Categories of This Article

As part of the normal operation of the Netflix app, the screen will turn black when the following buttons on the supplied remote control of the Android™ TV are pressed while using the Netflix® app:


This is normal operation. The TV is designed to display a black screen before the individual menu items are displayed.