Article ID : 00123184 / Last Modified : 06/12/2016

The Android TV screen turns black when I press some of the buttons on the remote while using the Netflix app.

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As part of the normal operation of the Netflix app, the screen will turn black when the following buttons on the supplied remote control of the Android™ TV are pressed while using the Netflix® app:

  • ACTION MENU
  • DISCOVER
  • INPUT

This is normal operation. The TV is designed to display a black screen before the individual menu items are displayed.