Article ID : 00123184 / Last Modified : 07/23/2019

The Android TV screen turns black when I press some of the buttons on the remote while using the Netflix app.

    As part of the normal operation of the Netflix app, the screen will turn black when the following buttons on the supplied remote control of the Android™ TV are pressed while using the Netflix® app:

    • ACTION MENU
    • DISCOVER
    • INPUT

    This is normal operation. The TV is designed to display a black screen before the individual menu items are displayed.