Article ID : 00133776 / Last Modified : 02/02/2018

The speaker does not turn on or the built-in battery does not charge.

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Check the following if you are unable to turn on the portable Bluetooth® speaker.

  • Make sure that the portable Bluetooth speaker has enough charge.

    NOTE: Connect the micro-USB cable, and charge for approximately 1 hour before turning on the power again. If the built-in battery has no remaining charge, the power will not turn on immediately after connecting the micro-USB cable. Please charge for approximately 1 hour before turning on the power again.

  • Make sure the USB AC adapter is connected to the speaker and the AC outlet firmly.

    NOTE: Even if the battery is fully charged, try connecting the speaker to the USB AC adapter.

  • Press and hold the power button until the speaker makes a start-up sound.

If you have tried all of the recommendations above and the speaker does not power on, service may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.

  

For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.