IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.
Check if you can pair your Bluetooth® device to your Android TV™ after you perform each step.
- Make sure that your TV has the latest firmware update. Downloads are posted on your model support page.
- Check the following troubleshooting depending on the Bluetooth device that you want to pair to your TV.
- Touchpad remote control
- Audio devices
- Input devices
- Make sure that your Bluetooth device is fully charged.
- Move other devices and electronic appliances, like microwaves or smartphones, away from the devices to avoid interference.
- Bluetooth devices use 2.4Ghz band and communication speed may degrade due to wireless interferences.
Restart the Bluetooth setting on your TV
- Perform power reset.
If the issue still occurs, perform a factory data reset.
- You can only pair one Bluetooth audio device to your TV at a time, but you can pair other non-audio Bluetooth devices to it and use them at the same time.
- 2016 and older Android TV models aren't compatible with Bluetooth audio devices.
- For 2015 Android TVs, the Bluetooth connection may fail if you connect four or more Bluetooth devices.
- Cancel other pairing connections or turn off the devices that you don't use and then reconnect the desired device.
*Android and Android TV are trademarks of Google LLC.