Article ID : 00135498 / Last Modified : 03/22/2023Print

Can't pair Bluetooth devices to my Android TV

    Check if you can pair your Bluetooth® device to your Android TV™ after you perform each step.

    1. Restart or power reset the TV:
      • Restart the TV with the supplied remote control (easiest):
        • Press and hold the POWER button until a menu appears → select Restart
        • Press and hold the POWER button until Power off appears on the screen
      • Restart using the menu. On the remote:
        • Press (Quick Settings)SettingsSystemRestartRestart
        • Press HOME → navigate to SettingsAboutRestartRestart
        • Press HOME → navigate to SettingsDevice PreferencesAboutRestartRestart
      • Power reset - if your power cord is accessible:
        • Turn off the TV → Unplug the power cord for two minutes → Turn on the TV
    2. Make sure that your TV has the latest firmware update. Downloads are posted on your model support page.
    3. Check the following according to the connected device:
    4. Make sure that your Bluetooth device is fully charged.
    5. If you have a KD XxxC or XBR XxxC series model, the connection or pairing may fail when connecting four or more Bluetooth devices to the TV.
      • Turn off any Bluetooth devices you are not using, and then connect the desired Bluetooth device again.
    6. Move away devices and electronic appliances, like microwaves or smartphones, to avoid interference.
      • Bluetooth devices use a 2.4 GHz band, and communication speed may degrade due to wireless interferences.
    7. The TV or device may not work on a metal rack due to wireless communication interference.
    8. On the TV, turn the Bluetooth setting off and on again.
      1. Open the Settings screen depending on your TV:
        • If the remote control has a Quick Settings button: press the Quick Settings button and select Settings.
        • If the remote control doesn't have a Quick Settings button: press the HOME button and select Settings.
      2. Open Bluetooth settings depending on your TV:
        • Select Remotes & AccessoriesBluetooth settingsBluetooth.
        • Select Bluetooth settingsBluetooth.
      3. Turn Bluetooth off, then turn it back on.

    If the issue still occurs, perform a factory data reset.