Article ID : 00135498 / Last Modified : 09/22/2021

Can't pair Bluetooth devices to my Android TV

    Check if you can pair your Bluetooth® device to your Android TV™ after you perform each step.

    1. Power reset or restart the TV:
      • Power reset
        • Turn off the TV → Unplug the power cord for two minutes → Turn on the TV

          Note: Skip this step if your power cord is not accessible.

      • Restart

        • Restart the TV with the supplied remote control:
          • Press and hold the POWER button until Power off appears on the screen
          • Press and hold the POWER button until a menu appears → select Restart
        • Restart the TV using the menu:
          • Press HOMESettingsAboutRestartRestart
          • Press HOMESettingsDevice PreferencesAboutRestartRestart
    2. Make sure that your TV has the latest firmware update. Downloads are posted on your model support page.
    3. Check the following according to the connected device:
    4. Make sure that your Bluetooth device is fully charged.
    5. If you have a KD XxxC or XBR XxxC series model, when connecting four or more Bluetooth devices to the TV, the connection or pairing may fail.
      • Turn off any Bluetooth devices that you are not using and then connect the desired Bluetooth device again.
    6. Move other devices and electronic appliances, like microwaves or smartphones, away to avoid interference.
      • Bluetooth devices use 2.4Ghz band and communication speed may degrade due to wireless interferences.
    7. The TV or device may not work on a metal rack due to wireless communication interference.
    8. Restart the TV using either method and depending on your menu display:
      • Restart the TV with the supplied remote control:
        • Press and hold the POWER button until Power off appears on the screen
        • Press and hold the POWER button until a menu appears → select Restart
      • Restart the TV using the menu:
        • Press HOMESettingsAboutRestartRestart
        • Press HOMESettingsDevice PreferencesAboutRestartRestart
    9. On the TV, turn the Bluetooth setting off and on again.
    10. On the supplied remote, press the HOME button.
    11. Select Settings.
    12. This step will vary depending on your TV menu options:
      • Select Remotes & AccessoriesBluetooth settingsBluetooth
      • Select Bluetooth settingsBluetooth
    13. Turn Bluetooth off, then turn it back on.

    If the issue still occurs, perform a factory data reset.