IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.
The steps to pair your Touchpad Remote Control with your Android TV™ device vary depending on if the remote was supplied with your TV or if it was purchased as an optional accessory. Select the appropriate steps to pair your remote.
- To learn more about this remote, you can watch the tutorial that plays after successful pairing.
- Pairing may have failed if the remote doesn't respond when you move your finger across the touchpad. If you experience this, repeat the pairing process.
- If a message Unable to turn Bluetooth on due to an error appears on your TV, initialize the Touchpad Remote Control and repeat the pairing process. If the issue still occurs, the Touchpad Remote Control may require repair.
For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.
For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.