Article ID : 00141240 / Last Modified : 01/03/2018

Can't Login to ShareFile Cloud Storage on My Digital Paper System

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Before You Start

Check the following to properly setup the ShareFile® cloud storage on your DPT-S1 Digital Paper System before following the steps below:

  1. Visit the ShareFile Website to create a ShareFile account.
  2. Enable the ShareFile on your device.
    1. Press the Home_buttonHome button on your device.
    2. Tap Settings.
    3. Tap Application Preferences.
    4. Tap Enable ShareFile.
    5. Select Enable.
    6. Tap OK.

A ShareFile icon will appear on the Home screen.

Solution

Follow these steps to resolve this issue:

  1. Tap the ShareFile icon on the Home page.
  2. Enter the appropriate information in the required blank fields (as shown in the image below), and click Login:

    ShareFille_login_screen

    • Subdomain

      Each ShareFile account has its own unique URL that's generally in the format https://yourcompanyname.sharefile.com. The subdomain is the part of the URL immediately before sharefile.com, which normally includes your company name.

      For example, if your ShareFile account is https://sony1.sharefile.com, then the subdomain that you need to enter in the login screen is sony1.

      Note: For additional information about subdomain, visit the ShareFile Support Page.

    • Email address

      The same email address that you used in creating a ShareFile account.

    • Password

      The same password that you used to in creating a ShareFile account.