Article ID : 00141240 / Last Modified : 03/29/2019

Can't Login to ShareFile Cloud Storage on My Digital Paper System

    Before You Start

    Check the following to properly setup the ShareFile® cloud storage on your DPT-S1 Digital Paper System before following the steps below:

    1. Visit the ShareFile Website to create a ShareFile account.
    2. Enable the ShareFile on your device.
      1. Press the Home_buttonHome button on your device.
      2. Tap Settings.
      3. Tap Application Preferences.
      4. Tap Enable ShareFile.
      5. Select Enable.
      6. Tap OK.

    A ShareFile icon will appear on the Home screen.

    Solution

    Follow these steps to resolve this issue:

    1. Tap the ShareFile icon on the Home page.
    2. Enter the appropriate information in the required blank fields (as shown in the image below), and click Login:

      ShareFille_login_screen

      • Subdomain

        Each ShareFile account has its own unique URL that's generally in the format https://yourcompanyname.sharefile.com. The subdomain is the part of the URL immediately before sharefile.com, which normally includes your company name.

        For example, if your ShareFile account is https://sony1.sharefile.com, then the subdomain that you need to enter in the login screen is sony1.

        Note: For additional information about subdomain, visit the ShareFile Support Page.

      • Email address

        The same email address that you used in creating a ShareFile account.

      • Password

        The same password that you used to in creating a ShareFile account.