Article ID : 00150944 / Last Modified : 09/29/2016

The Android TV on-screen keyboard does not appear even after pressing the Enter button.

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The on-screen keyboard can be used to input your log in information for the Google Play™ Store. This keyboard will not appear even if you press the Enter button several times or an error Use the keyboard on the mobile device may appear if Virtual Remote Keyboard is set as the Current Keyboard of the TV. To enable the on-screen keyboard, follow the steps below.

  1. Using the supplied remote control, press the HOME button.
  2. On the HOME screen, select Settings.


  3. Under the Settings category, select System Preferences.
  4. Under the System Preferences category, select Keyboard.

    System Preference Settings

  5. Select Current Keyboard.

    Current Keyboard

  6. Select Leanback Keyboard.

    Leanback Keyboard