Article ID : 00151151 / Last Modified : 12/21/2016

Frequently Asked Questions (FAQs) about the PS-HX500.

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Check each items below to know more about the frequently asked questions for the PS-HX500.




Can the PS-HX500 playback 78 rpm records? No, the PS-HX500 only supports 33 rpm and 45 rpm records.
Can audio tracks be played back by connecting the unit and a computer via USB? No, the USB port on the unit is only for recording audio tracks onto a computer via the Hi-Res Audio Recorder application.
How do you record a Hi-Res audio source with this unit and play it as Hi-Res audio on a Walkman® player? Transfer the audio source to the Walkman® player with the following steps:
  1. Use the dedicated Hi-Res Audio Recorder application to record the audio source in DSD format and write the file (track) onto the computer.

    NOTE: Hi-Res Audio Recorder app is an application dedicated for recording. It has no function to edit files. For details about the operation, refer to the Hi-Res Audio Recorder app Help Guide.

  2. Transfer the file to the Walkman player using Media Go™ software. For details about the operation, etc., refer to the Media Go Help Guide.

Hi-Res Audio Recorder application



What file formats (audio output data file) are compatible with recording?

The following are the compatible file formats.

Compatible recording file formats Sampling frequencies/Bit rate
PCM(.wav)2ch 44.1 kHz / 48 kHz / 96 kHz / 192 kHz 16 bit / 24 bit
DSD(.dsf)2ch 2.8 MHz / 5.6 MHz
Can the file names be changed? File names can be changed when files are exported onto a computer via the Hi-Res Audio Recorder application. To change the file name, follow the procedure below:
  1. Input a file name in track titles of the Write to Files window.
  2. Click Options then Use Track Titles as File Names.
When recording audio tracks onto a computer via the Hi-Res Audio Recorder application, can audio tracks be recorded in various file formats simultaneously? No, audio tracks cannot be recorded in various file formats simultaneously.
Can audio tracks recorded onto a computer via the Hi-Res Audio Recorder application be edited? The Hi-Res Audio Recorder application is a recording application and recorded audio tracks cannot be edited with this application. To edit recorded audio tracks, use another application. We recommend Media Go software for editing.
When downloading data to a PC using the Hi-Res Audio Recorder app, are track information and album information written as metadata? The track title and the artist information edited by Hi-Res Audio Recorder app are written as metadata. The information is stored in different places depending on its format.
  • Wav format is stored in the list chunk area of the WAV data.
  • DSF format is stored as ID3 data.

You can display the information using a playback device or a playback application compatible with these data.

Is sound output from a PC while recording in Hi-Res Audio quality? No, it is not. To ensure the recording, a PC converts files to playable audio file formats and outputs sound separately from storing data.
Is it possible to record files using applications other than Hi-Res Audio Recorder app? Hi-Res Audio Recorder is the only supported application for recording.
The Hi-Res Audio Recorder application cannot be installed onto a Windows® computer. An error message about a digital signature appears when the unit is connected to a computer and the unit is not recognized correctly by the computer. The Hi-Res Audio Recorder application may not be installed correctly if your computer does not have the latest version of Windows. Run Windows Update to update your computer to the latest version, then install the application.
I cannot adjust the recording level on the Hi-Res Audio Recorder.

The latest version of the Hi-Res Audio Recorder allows you to adjust the recording level. If you are using the old version of the software, a message to download the latest version will appear when you start Hi-Res Audio Recorder. Downloads are posted on your model support page.


My computer or Hi-Res Audio Recorder cannot detect the turntable when connected via USB. The turntable is not detected by the computer or Hi-Res Audio Recorder application when using a USB cable .

Repair and Replacement Parts



How can I replace the original stylus with a new one? Use a stylus that is exclusively designed for this unit. Other styluses are not supported. To obtain a spare stylus, contact your dealer or the customer support website. Go to Parts and Accessories.  
Can I replace the cartridge with the one that is not the same type as the originally installed? This unit is tuned according to the originally installed cartridge. Replacing with other types of cartridges is not supported.
What are the precautions when sending the unit for repair, etc.? Sending the unit in an assembled state may cause breakages or malfunctions. Disassemble the parts and pack them securely when you send the unit.
  1. Put the stylus protective cover on the stylus.

    NOTE: If you do not have the stylus protective cover, pack the stylus carefully so that it does not bump up against other objects while transporting.

  2. Remove the rubber mat and the platter (turntable). Put the drive belt on the rear side of the platter.

    NOTE: For details, refer to "Assembling the Turntable" on the supplied manual. Manuals are posted on your model support page.

  3. Remove the counterweight, then place the tone arm on the tone arm rest and lock it with the tone arm lock. To prevent coming off the tone arm from the tone arm lock, we recommend to tie up the tone arm and tone arm lock with a soft string.
  4. Pack the items carefully so that they do not bump up against each other while transporting.

    NOTE: We recommend to store the packing materials that come with the unit.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.