Article ID : 00151211 / Last Modified : 07/23/2019

Error 9999, 2123, 1106 or 1107 appears when trying to update the TV.

    Issue:

    TV may display error 9999, 2123, 1106 or 1107 when trying to download the latest firmware update. This occurs because there may have been an issue with the Internet connection during the download.

    Models affected:

    • KDL-32W600D
    • KDL-32W605D
    • KDL-32W607D
    • KDL-32W609D
    • KDL-40W650D
    • KDL-32W655D
    • KDL-40W655D
    • KDL-40W656D
    • KDL-40W657D
    • KDL-40W659D
    • KDL-48W650D
    • KDL-48W655D
    • KDL-48W656D
    • KDL-48W657D
    • KDL-48W659D

    Solution:

    1. Perform a factory reset.
    2. Attempt to re-download the update.

      NOTE: If the update continues to give this error, download the update using a USB device on a computer. Downloads are posted on your model support page.