Article ID : 00169413 / Last Modified : 10/03/2018

No Sound from an Android Mobile Device Connected to the Car Stereo with a USB Cable

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IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

If your Android™ mobile device is connected to your car stereo with a USB cable music doesn't play back, change the USB MODE from MSC/MTP to ANDROID:

  1. Press the Control dial to go to the MENU.
  2. Rotate the Control dial and select GENERAL.
  3. Select USB MODE.
  4. Select ANDROID.
  5. If music from your Android mobile device still doesn't play back, unplug the USB cable and plug it back again.