Article ID : 00171927 / Last Modified : 03/16/2017

Volume is set to maximum and cannot be adjusted on the Apple AirPods when connected to the home audio device.

Applicable Products and Categories of This Article

Applicable Products

  • Sony® devices:
    • IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.


  • Apple® device:
    • Apple AirPods

Issue

When playing content from the soundbar or AV receiver through the Apple® AirPods, the volume level is set to the maximum and cannot be adjusted.

Solution

Apple AirPods cannot be used with products equipped with the AVRCP (A/V Remote Control Profile) Bluetooth® profile Ver. 1.4 or lower. Since the home audio device uses the Blutooth profile ver 1.4, it is not recommend for use with Apple AirPods. We recommend using Blutooth headphones that support this Bluetooth profile.