Article ID : 00171928 / Last Modified : 06/26/2018

The Display Information Doesn't Show for Some 4K Formats

Applicable Products and Categories of This Article

The display information from the PlayStation® 4 Pro doesn't show after you press the DISPLAY button on the device's remote control.


IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Though the HDMI IN/OUT jacks of your device support 4K format, information such as volume, sound field, or audio format doesn't display for some 4K formats. As a workaround, press the DISPLAY button of your device's remote control. Then, check the front panel display of the device to see the display information.

Note:

  • Operate the PlayStation 4 Pro to check its audio format. Refer to the gaming console's manual for specific instructions on how to operate it.
  • Details about PS4 PRO Audio Output settings is available.

4K Formats

Video Resolution Frame Rate Depth Pixel Encoding
3840x2160p 24, 25, 30 Hz

8 bit

RGB,
YCbCr 444
YCbCr 422

Supported

10 bit, 12 bit

YCbCr 422

3840x2160p 50, 60 Hz

10 bit, 12 bit

RGB
YCbCr 444

Unsupported

8 bit, 10 bit, 12 bit

YCbCr 420
RGB,
YCbCr 444
YCbCr 422