Article ID : 00198517 / Last Modified : 11/29/2018

4K Video from a PS4 Pro Doesn't Pass Through a Soundbar to the TV

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IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Follow the instructions according to the symptom of your device. Check if your TV displays 4K video from the PlayStation® 4 Pro (PS4™ Pro) game console connected through the soundbar or home theater system after completing each step:

Video isn't in 4K resolution. 

Black screen or no display

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