Article ID : 00180122 / Last Modified : 05/17/2018

The TV Screen Goes Black After I Turn On the TV

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IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

The TV screen goes black as the TV enters standby mode to perform a panel calibration. This happens when the Picture reset mode is On when you unplug your OLED TV power cord, plug it back in, and then turn it on. The screen will go back to normal display when the calibration is complete (approximately ten minutes).

Set the Picture reset mode to Off, if you don't want to run the panel calibration:

  1. Press the HOME button on the remote control.
  2. Select Settings.
  3. Under System Preferences category, select Retail mode settings.
  4. Select Picture reset mode.
  5. Select Off.