Article ID : 00180202 / Last Modified : 12/01/2017

No Sound When I Use HDMI Connection on the 4K Ultra HD Blu-ray Disc Player

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Check the following to resolve this issue:

  • If your Blu-ray Disc™ player's HDMI Audio Output setting is set to HDMI2, check the connection of the OUT 2 jack and make sure to turn on the connected device.
  • To hear sound from your TV speakers, connect the TV to the OUT 1 jack (video and audio signal) and change the HDMI Audio Output setting to Auto or HDMI1.
    1. On the supplied remote control, press the HOME button.
    2. Select Setup.
    3. Select System Settings.
    4. Select HDMI Audio Output.
    5. Select Auto, HDMI1, or HDMI2.

Note: If the issue still occurs, additional troubleshooting  is available.