Article ID : 00182767 / Last Modified : 09/26/2017

The Playback Order Resets During Shuffle Playback

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IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

The playback order resets when one of the following situations occur during shuffle playback:

  • You connect your Walkman® player to a computer to update the database.

    Note: You can continue to play the track while performing this step.

  • You remove and reinsert the microSD™ card to update the database.
  • You power off the Walkman player.
  • The battery is completely depleted and your device turns off.